Resource Manager, Resource Management

Resource Management function

Role responsibilities

• Lead planning, scheduling, and deployment of onshore and offshore practitioners, balancing delivery requirements, utilisation, and development.
• Build face-to-face relationships with Business Leadership, engagement leaders, RM colleagues, and connected functions; represent RM and influence decisions.
• Identify, test, and implement practical AI and technology improvements to planning, reporting, and processes, and champion adoption.
• Lead and develop the RM team by setting priorities, delegating, coaching, resolving operational issues, and escalating critical matters.
• Oversee utilisation, capacity, demand, and resource budget forecasts and reporting; agree actions for shortfalls, excess capacity, seasonal pressures, and financial risks.
• Guide junior colleagues in maintaining bookings, Dayshape data, and planning assumptions.
• Translate business strategy into team priorities and ensure delivery follows policies and controls.
• Provide hands-on support during peak periods or team absences.

Skills and experience

• Proven Resource Management experience in a large, complex organization.
• Strong grounding in deployment, capacity planning, demand forecasting, and managing competing resource requirements.
• Build trusted relationships through face-to-face engagement, including with senior leaders; understand priorities and communicate clearly.
• Able to constructively challenge decisions and independently lead senior stakeholder discussions.
• Able to set priorities, delegate, coach, resolve operational issues, and exercise sound judgement.

Location and working approach

• The role is based in London.
• The position expects a strong office presence and purposeful face-to-face engagement.