Residential Service Tech (56086)

Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes.

We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in.

To perform “The Perfect Service Call” during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed. Develop beginning understanding and basic troubleshooting skills for geothermal systems.

This is a full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands.

Assist with gathering information on-site for commercial maintenance bids

Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the job

Run extended hours and on-call weekend rotation service calls with phone assistance as needed

Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience

Proficiently perform diagnostics and maintenance on tanked and tankless water heaters

Proficiently perform diagnostics and maintenance on ducted and ductless equipment

Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts

Proficiently perform like for like change outs of tanked and tankless water heaters

Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months

Maintain professional appearance and attitude at all times

THE PERFECT SERVICE CALL

Arrive at the job site at scheduled time and location as dispatched

Relocate from one job site to another job site as dispatched during the workday

Report to the dispatcher when arriving and leaving job site

Operate company vehicle safely, obeying all traffic laws

Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner

Report problems with company tools or vehicles promptly

Report problems with personal tools for possible replacement

Report problems with equipment to Service Dispatcher to expedite parts delivery

Report problems with customers to Manager or Service Dispatcher immediately

Document work with written notes and photos in software program

Communicate with customers and collect C.O.D. on service visits as directed

Gather information about equipment replacement needs and inform dispatch and sales so they can schedule a replacement estimate appointment using software checklist forms

Inform and educate customers about the benefits of preventative maintenance

Inform and educate customers on additional products or services available through company

Inform customer of replacement options following company guidelines

Demonstrate customer service skills

Demonstrated ability to clean indoor and outdoor coils

Complete all service related forms properly

Demonstrate in depth knowledge of electrical refrigeration principles

Demonstrate in depth knowledge of service tools and testing devices

Demonstrate in depth soldering skills

Attend team meetings, scheduled training/ meet training requirements as set by the company

Continuing education

Other duties as assigned

Travel may be required for training, events, and job site support

4-5 years of related HVAC experience

Must pass drug and background screens

Valid driver’s license and insurable through Marshall’s insurance carrier

Able to communicate clearly in English both verbally and in writing

Ability to work with tools used in the job in a safe manner

Water Heater Installer’s License required

LP License required

NATE Certification in Gas Heating (Air) Service required

This position requires:

Great communication skills

Attention to detail

Written and Photographic Documentation in Software Program

Continuous Learning and Professional Development

Customer/Client focused

Quality Oriented/Work Standards

Safety Awareness

This position may involve exposure to various environmental conditions including heat, cold, humidity, snow, and wet conditions. The role may require working in confined spaces and you may be exposed to insects, animals, mammals, reptiles and other conditions deemed by worksite.

Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as cell phones, tablets, hand tools and ladders including extension ladders. Use of vision abilities includes close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined workspaces.

For other opportunities please visit our website: https://trustmarshalls.com

Join the Marshalls team today!