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Residential Sales Representative

Distro
Baltimore, USA
Full-time
Mid
Onsite
Discovered 2 days ago

Full Job Posting

Key Responsibilities

  • Company-Provided Lead Execution
  • Attend scheduled residential estimate appointments provided by the company.
  • Review available lead and customer information before each appointment.
  • Confirm appointment details when required.
  • Arrive on time, prepared, and professionally presented.
  • Identify the homeowner’s objectives, preferences, concerns, budget, and timeline.
  • Assess the property and project conditions.
  • Guide the customer toward an appropriate fence or deck solution.
  • Maintain accurate records of appointment outcomes and next steps.
  • Follow the company’s approved sales process consistently.
  • Maximize the value of company marketing and lead-generation investments.
  • In-Home and On-Site Consultations
  • Meet with homeowners at their properties.
  • Build rapport quickly and establish trust.
  • Ask thoughtful questions to understand the customer’s goals.
  • Inspect the proposed project area.
  • Discuss privacy, security, appearance, functionality, materials, maintenance, and project expectations.
  • Identify site conditions that may affect design, materials, labor, access, or pricing.
  • Explain the installation process clearly.
  • Address customer questions professionally.
  • Present the company’s solutions without using high-pressure or misleading sales tactics.
  • Measurements and Property Assessment
  • Take accurate measurements of the proposed fence or deck area.
  • Document property conditions, access points, slopes, obstructions, gates, corners, and other relevant details.
  • Confirm the proposed layout with the homeowner.
  • Identify information requiring additional review before the estimate is finalized.
  • Record sufficient detail for material ordering and production planning.
  • Use company tools and technology to support accurate measurements and project documentation.
  • Avoid assumptions that could create pricing, material, or installation errors.
  • Product and Customer Education
  • Develop working knowledge of the company’s primary fence and deck products.
  • Explain material options, design choices, installation considerations, durability, maintenance, and use cases.
  • Help customers compare solutions based on their property and objectives.
  • Communicate realistic project expectations.
  • Avoid making unauthorized promises regarding schedules, permits, production, or installation conditions.
  • Refer highly technical or unusual questions to the appropriate internal expert.
  • Continue developing product knowledge through training, field observation, and collaboration.
  • Pricing and Estimate Preparation
  • Calculate project pricing using the company’s mandatory pricing application.
  • Follow established pricing, margin, and profitability requirements.
  • Verify measurements, materials, labor assumptions, and project specifications before sending an estimate.
  • Prepare estimates promptly after appointments.
  • Review pricing for accuracy and completeness.
  • Correct errors before presenting proposals to customers.
  • Explain estimates and project options clearly.
  • Obtain approval before deviating from established pricing or scope requirements.
  • Sales Presentation and Closing
  • Present recommended fencing or decking solutions.
  • Connect the proposed design and materials to the customer’s stated needs.
  • Explain project scope, pricing, expectations, and next steps.
  • Address objections professionally.
  • Ask for the business confidently and respectfully.
  • Maintain profitability while pursuing the sale.
  • Complete contracts and required documentation accurately.
  • Avoid unauthorized discounts or commitments.
  • Work toward a minimum close-rate expectation of approximately 30% when fully ramped.
  • Customer Follow-Up
  • Follow up promptly after estimate appointments.
  • Answer customer questions and provide additional information.
  • Track homeowners who are still considering their options.
  • Maintain regular communication without becoming overly aggressive.
  • Identify the customer’s decision timeline.
  • Record all meaningful communications and next steps.
  • Reengage older estimates and open opportunities.
  • Communicate important customer updates to internal teams.
  • Maintain ownership of the relationship through the start of installation.
  • Project Documentation
  • Create complete and accurate job records.
  • Document project measurements, layout, material specifications, gates, accessories, colors, dimensions, and special conditions.
  • Prepare precise material orders.
  • Include information required by production, warehouse, and installation teams.
  • Review documentation before handing the project off.
  • Respond promptly when internal teams need clarification.
  • Update records when approved changes occur.
  • Recognize that documentation quality directly affects installation accuracy, customer satisfaction, and company profitability.
  • Internal Handoff and Collaboration
  • Coordinate signed projects with production and warehouse personnel.
  • Ensure the installation team receives complete and accurate information.
  • Clarify project requirements before work begins.
  • Communicate known customer expectations and site conditions.
  • Help resolve questions arising before the installation.
  • Visit sold projects when necessary to address customer questions or operational concerns.
  • Maintain professional communication across sales, production, warehouse, and installation functions.
  • Support a smooth transition from signed contract to completed build.
  • CRM and Sales Technology
  • Use the company’s CRM, pricing application, sales tools, and communication systems.
  • Maintain accurate lead, appointment, estimate, and follow-up records.
  • Update opportunity stages and next actions.
  • Record customer communications promptly.
  • Use reminders and follow-up systems consistently.
  • Learn new sales technology and process improvements.
  • Maintain accurate data that allows the company to evaluate lead conversion and representative performance.
  • Territory and Time Management
  • Plan travel between appointments efficiently.
  • Prepare for each customer meeting in advance.
  • Use appointment gaps productively.
  • Balance customer visits with estimate preparation, follow-up, documentation, and project support.
  • Maintain accountability while working independently in the field.
  • Communicate schedule delays or appointment issues promptly.
  • Use the company-provided gas card in accordance with policy.
  • Protect customer, company, and payment information.

Required Qualifications

  • Must-Have Qualifications
  • Strong verbal communication and interpersonal skills.
  • Ability to build rapport quickly with homeowners.
  • Coachable attitude and willingness to follow a proven sales process.
  • Competitive, ambitious, and motivated by commission-based earning potential.
  • Comfort working in a performance-driven environment.
  • Strong customer-service orientation.
  • Ability to work independently while remaining accountable to goals and standards.
  • Strong follow-through and responsiveness.
  • Problem-solving and critical-thinking ability.
  • Comfort with numbers, measurements, pricing, and basic math.
  • Ability to learn fencing and decking products.
  • Ability to learn and use CRM systems, pricing applications, and sales technology.
  • Strong attention to detail.
  • Ability to create accurate and complete project documentation.
  • Valid driver’s license.
  • Reliable personal transportation.
  • Ability and willingness to drive throughout the greater Baltimore territory.
  • Availability to work Monday through Friday according to scheduled customer appointments.
  • Comfort transitioning from paid training to a 100% commission-based compensation model.

Preferred Qualifications

  • Previous sales experience.
  • Customer-facing experience in hospitality, food service, retail, automotive sales, telecommunications, airport customer service, or similar environments.
  • Experience in a performance-driven or commission-based position.
  • In-home sales or field-sales experience.
  • Home improvement, construction, building materials, landscaping, fencing, decking, or exterior-remodeling experience.
  • Experience measuring job sites or preparing estimates.
  • CRM experience.
  • Experience explaining technical products to consumers.
  • Recent college, community college, or trade-school education combined with strong customer-facing experience.
  • Demonstrated history of achieving sales or customer-service goals.
  • #HireFinder
  • #LI-PROMOTED
  • #LI-Onsite

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