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Residential Construction Service Manager

M/I Homes
Cincinnati, USA
Full-time
Manager · 1–5 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Duties and Responsibilities

  • Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
  • May complete work orders required to meet customer needs; provides problem solving on-site.
  • Contacts and schedules appropriate subcontractors to perform work as required.
  • Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
  • Directs and supervises subcontractors to improve efficiency and workflow.
  • Maintains service vehicle inventories including appropriate materials and equipment.
  • Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
  • Assist in special projects as requested and perform additional duties as required.

Requirements

  • Minimum Education/Experience
  • High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
  • Proficient in using computers and various software applications
  • Written & verbal communication
  • Customer Service
  • Work Conditions
  • Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
  • Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

Skills

  • Proficient in using computers and various software applications
  • Written & verbal communication
  • Customer Service
  • Work Conditions
  • Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
  • Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

Benefits

  • M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee home purchase plan and more.
  • We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.
  • We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
  • #IND789

Preferred Qualifications

  • High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

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