Residence Manager
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About the Role
Your future, our legacy --------------------------- ### Hotel One Palm at Jumeirah ### Division & Department Rooms - Residences ### Job Title Residence Manager ### Contract Type Permanent ### Status Full time ### Position Overview We are not just a collection of hotels, but instead a talented community.
Key Skills for This Role
Full Job Posting
Overview
Your future, our legacy
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community.
A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.
An eclectic grouping who really care about each other and our guests; where belonging transcends all else.
We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.
We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry.
When you join us as a Residence Manager you start a unique opportunity to become celebrated as the very best in your field.
You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP
What you'll get
As a Residence Manager at AVA at Palm Jumeirah here are just some of the great benefits you will receive:
• Competitive Salary Package
- Family Benefits
• World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance for self and the family
- Life Insurance for self
- Annual Flight Allowance for self and the family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
- Uniform provided by the Company with complimentary laundry
What you'll do
- You'll love what you do and take pride in delighting our residents:
- Serve as the on-ground ambassador for our residents, ensuring every interaction reflects the highest standards of ultra-luxury living and personalized service
- Act as a trusted and visible presence for residents, building genuine relationships rooted in discretion, warmth, and personalized attention.
- Build, recruit, and lead the full front-of-house residential team, including Concierge, Doormen, Lobby Hosts, and Housekeeping, setting the tone for a culture of excellence, warmth, and uncompromising service from the ground up.
- Develop and nurture a high-performing team through hands-on leadership, structured onboarding, ongoing coaching, and performance management.
- Define service standards for each front-of-house function, ensuring consistency and alignment with the brand’s ultra-luxury positioning.
- Oversee all front-of-house and back-of-house residential operations, maintaining immaculate standards at all times.
- Handle resident requests, feedback, and concerns with poise, urgency, and emotional intelligence, always resolving with grace.
- Support the onboarding of new residents, ensuring their arrival and settling-in experience is extraordinary from day one.
- Monitor daily KPIs and operational checklists, escalating and resolving issues proactively.
- Ensure full compliance with UAE regulatory requirements, health and safety standards, and RERA guidelines where applicable.
- Drive resident engagement through curated lifestyle programming, exclusive events, and community-building initiatives.
- Uphold and champion the brand’s ultra-luxury standards, continuously benchmarking against the finest residential addresses globally.
- The items shared are the essence of a day in the life of a Residence Manager, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA Residences.
- What you'll bring
- A genuine passion for ultra-luxury hospitality and an instinctive understanding of the needs of high-net-worth and ultra-high-net-worth residents.
- A background in ultra-luxury hospitality operations, 5-star hotel, branded residence, or private members club at a senior operational level.
- Proven experience building and leading front-of-house teams
- An exceptional communicator, polished, warm, and confident in every resident and team interaction.
- Highly organized and solutions-oriented, with a hands-on approach and sharp attention to detail.
- Emotionally intelligent, resilient, and discreet, someone who leads by example and commands respect naturally.
- UAE experience is strongly preferred; familiarity with Dubai’s luxury residential landscape is a distinct advantage.
- English fluency is essential; additional languages are a welcome advantage.
- Position location
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