Residence Manager

Role overview

Residential operations and resident relations

• Coordinate daily residential operations, resolve property issues, improve efficiency, and oversee preventive maintenance, common areas, and owners' lounges.
• Lead the homeowner journey from handover and orientation through resident services, community engagement, and rental program management where applicable.
• Act as the primary homeowner contact, respond within required timelines, anticipate concerns, and resolve them promptly.

Service and operational oversight

• Set and maintain service standards, procedures, policies, and colleague training; evaluate and refine service delivery.
• Oversee maintenance, security, concierge, housekeeping, and residential amenities.
• Coordinate with hotel departments across engineering, domestic services, hospitality, communications, and access control.

Leadership and financial management

• Lead department managers and colleagues toward financial and operational targets; monitor staffing and productivity and coordinate regular meetings.
• Oversee budgets, cost control, resource allocation, applicable revenue generation, and financial reporting.

Governance, safety, and community

• Coordinate with the homeowners association, support transparent communication and governance, participate in meetings, and fulfill applicable project obligations.
• Enforce local-law and brand-standard health, safety, security, and emergency procedures; maintain business continuity and crisis plans.
• Plan celebrations and community events, build local partnerships, and improve services through homeowner feedback.

Administration

• Maintain records of unit owners, parking and storage, association dues, newsletters, and hotel services and dining information.
• Perform other duties requested by management.

Education and experience

• Minimum 3–5 years of relevant residential experience and/or five years of hotel management experience in a luxury hotel.
• College education required; a hospitality management degree is preferred.

Personal attributes and tools

• Strong written and oral communication and relationship-building skills; able to develop and retain colleagues.
• Self-motivated and able to work with minimal supervision.
• Computer literate, including Microsoft Word, Excel, and PowerPoint.

Additional information

• The posting mentions competitive compensation, training and career development, health insurance, recognition programs, work-life balance, uniforms, social activities, transportation, and wellness programs.