Reservations Supervisor
Role Overview
The Reservations Supervisor oversees daily hotel reservation operations for individual and group bookings.
The role supports guest satisfaction and hotel revenue goals.
Key Skills for This Role
Full Job Posting
Role overview
The Reservations Supervisor oversees daily hotel reservation operations for individual and group bookings.
The role supports guest satisfaction and hotel revenue goals.
Responsibilities
- Oversee accurate, efficient handling of individual and group reservations.
- Guide the reservations team through day-to-day support, training, coaching, and quality checks.
- Manage group room block setup, cut-off dates, inventory, contracts, and occupancy targets.
- Build and assign blocks; assist with rooming lists and billing; verify checklist and resume accuracy.
- Support daily and weekly reports, including Group Pickup, No-Show, Booking Channel Summary, and Special Rate Plan Activity.
- Maintain accurate group masters, rooming lists, and special rate plans in reservation systems.
- Process reservation inquiries and updates for guests and team members.
Desired qualities
- The employer emphasizes hospitality, integrity, leadership, teamwork, ownership, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company and highlights its workplace culture and guest experience.
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