Reservations Manager Saudi only

Company Description

Job Description

• We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia.
• In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service.
• The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.
• Process and manage reservations through reservation management systems with accuracy and attention to detail
• Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service
• Maintain accurate booking records and update reservation databases in real-time
• Handle modifications, cancellations, and special requests from guests in a timely and professional manner
• Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues
• Manage group reservations and negotiate rates when appropriate
• Monitor reservation trends and provide insights to support revenue optimization strategies
• Train and support team members on reservation procedures and customer service best practices
• Ensure compliance with company policies and industry standards
• Maintain confidentiality and handle sensitive guest information with professionalism

Qualifications

• Proven experience in a reservations or customer service role within the hospitality or travel industry
• Proficiency with reservation management systems and software platforms
• Strong organizational and time management skills
• Excellent written and verbal communication skills in English
• Exceptional attention to detail and accuracy in data entry
• Problem-solving abilities and customer-focused mindset
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously
• Professional demeanor and interpersonal skills
• Knowledge of hospitality industry standards and practices
• Preferred: Fluency in Arabic and English
• Preferred: Experience with specific reservation platforms such as Opera or similar systems
• Preferred: Sales experience or background in luxury hospitality
• Preferred: Familiarity with Saudi Arabian business culture and tourism practices
• Required: Valid Saudi work authorization or Saudi national status

Additional Information