Reservations Manager

Overview

• We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia.
• In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service.
• The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.
• Process and manage reservations through reservation management systems with accuracy and attention to detail
• Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service
• Maintain accurate booking records and update reservation databases in real-time
• Handle modifications, cancellations, and special requests from guests in a timely and professional manner
• Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues
• Manage group reservations and negotiate rates when appropriate
• Monitor reservation trends and provide insights to support revenue optimization strategies
• Train and support team members on reservation procedures and customer service best practices
• Ensure compliance with company policies and industry standards
• Maintain confidentiality and handle sensitive guest information with professionalism