Reservations Manager
Role Overview
Full-time Reservations Manager role in Dubai, UAE.
Salary depends on experience and qualifications.
The client is a Dubai hospitality group operating a portfolio of international F&B concepts.
Key Skills for This Role
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Position details
Full-time Reservations Manager role in Dubai, UAE.
Salary depends on experience and qualifications.
The client is a Dubai hospitality group operating a portfolio of international F&B concepts.
Responsibilities
- Manage the reservations diary, table allocations, group bookings, special guest requests, and daily seating with the Floor Manager.
- Lead and supervise the reservations and host team to support smooth arrivals, professional communication, and efficient table management.
- Balance bookings with walk-ins, follow up on unconfirmed reservations, manage cancellations, and provide accurate peak-period waiting times.
- Monitor expected covers, booking gaps, cancellations, and table utilization, and provide accurate daily reports to management.
Qualifications
- Minimum three years' experience in Dubai's F&B industry, with hands-on restaurant reservations and guest-relations expertise.
- Proficiency in reservation platforms such as Eat App and/or Odoo CRM.
- Confident management of host teams, seating plans, group bookings, VIP guests, and peak-service reservations.
- Excellent communication, guest-handling, organizational, and problem-solving skills; able to remain effective during busy services.
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