Reservations Agent - tamayyaz

Company Description

Job Description

• We are seeking a professional and customer-focused Reservations Agent to join our team at tamayyaz in Riyadh, Saudi Arabia.
• In this role, you will be the first point of contact for our guests, managing reservations with efficiency, accuracy, and exceptional service.
• You will handle booking inquiries, process reservations, and ensure every guest receives a seamless and supportive experience from their initial contact through their stay.
• Process and manage guest reservations through multiple channels including phone, email, and online booking systems
• Provide accurate information about room availability, rates, amenities, and special offers to potential guests
• Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely
• Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible
• Manage cancellations and modifications to existing reservations in a timely and courteous manner
• Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively
• Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach
• Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail
• Follow company policies and procedures to ensure compliance and consistency in all reservation operations
• Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities

Qualifications

• Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry
• Proficiency with reservation management systems and booking platforms
• Strong verbal and written communication skills in English; Arabic language skills are highly preferred
• Excellent organizational abilities with strong attention to detail and accuracy in data entry
• Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously
• Customer-focused mindset with the ability to remain calm and professional under pressure
• Problem-solving skills and the ability to handle guest concerns with empathy and support
• Proficiency with computer systems and Microsoft Office applications
• Familiarity with Customer Relationship Management (CRM) systems is preferred
• Knowledge of the hospitality industry and guest service standards is advantageous
• Ability to work flexible schedules, including weekends and holidays as required