Reservations Agent
Skills
About This Role
Overview
- As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
- A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
- Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- What are we looking for?
- A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
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