Reservations Agent
Role Overview
Reservations Agent role at Rixos Premium Dubai JBR, a luxury hotel in Dubai.
The agent is a first point of contact for guests and supports a smooth room-booking experience.
Key Skills for This Role
Full Job Posting
Role overview
Reservations Agent role at Rixos Premium Dubai JBR, a luxury hotel in Dubai.
The agent is a first point of contact for guests and supports a smooth room-booking experience.
Responsibilities
- Respond to reservation enquiries by phone, email, and other channels.
- Book rooms for leisure, business, and group guests and accurately enter details in the Property Management System.
- Upsell room types and services while addressing guest needs.
- Explain hotel facilities, amenities, and local UAE attractions.
- Coordinate with other departments on guest requests and special requirements.
- Manage changes, cancellations, and special requests; resolve complaints professionally.
- Keep current on room availability, rates, and promotions and help improve reservation processes and guest experience.
Qualifications
- At least 1 year of Reservations or Sales experience, preferably in hospitality.
- Excellent English; Russian or Turkish is a plus, and other additional languages are also a plus.
- Professional telephone etiquette and strong written communication.
- Proficiency with Property Management Systems, such as Opera, and Microsoft Office.
- Typing speed of approximately 40 words per minute.
- Detail-oriented, able to multitask, and strong in problem-solving and independent decision-making.
- Flexible availability for shifts, weekends, and holidays; able to work collaboratively and stay organized.
Benefits
- Competitive salary; no pay cadence or amount is stated.
- Duty meals, vacation-ticket benefits, and medical insurance are provided.
Schedule
- Flexible availability is required for shifts that may include weekends and holidays.
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