Reservations Agent
Key Skills for This Role
Full Job Posting
What You’ll Do
- Manage incoming reservation enquiries via phone and email with professionalism and warmth
- Convert enquiries into confirmed bookings through effective communication and sales techniques
- Provide accurate information on accommodation, resort facilities, packages, and experiences
- Identify opportunities to upsell and enhance the guest stay
- Maintain accurate guest details, reservations, and booking information
- Assist guests with queries and provide solutions that create positive outcomes
- Monitor availability, rates, and booking opportunities to support revenue performance
- Work collaboratively with Front Office, Sales, and wider hotel teams to deliver a seamless guest journey
- Why work for Accor?
- Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Qualifications
- Previous experience in hotel reservations or a similar hospitality role
- Strong understanding of guest service and the accommodation booking process
- Experience using Opera Cloud (advantageous)
- Confident communication skills with a genuine passion for connecting with guests
- Strong attention to detail and the ability to manage multiple priorities
- A proactive approach with the ability to identify sales opportunities
- Ability to work independently while contributing positively within a team environment
- Flexibility to work casual shifts across the week, including weekends and public holidays as required
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