Reservations Agent
Role Overview
As a Reservations Agent, you deliver memorable experiences and spread the light and warmth of hospitality.
The role involves handling booking inquiries and converting guest inquiries into confirmed reservations.
Key Skills for This Role
Full Job Posting
Role Overview
As a Reservations Agent, you deliver memorable experiences and spread the light and warmth of hospitality.
The role involves handling booking inquiries and converting guest inquiries into confirmed reservations.
Key Responsibilities
- Provide exceptional customer service by responding promptly and professionally to inquiries from guests and team members.
- Secure individual bookings by converting guest inquiries into confirmed reservations.
- Maintain attention to detail by recording and processing all reservations with accuracy.
- Use proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
- Support sales efforts by responding to sales inquiries and helping identify potential leads.
Core Values and Qualities
- A passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- A belief that teamwork drives the best outcomes.
- A sense of ownership and accountability.
- A focus on the now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide.
Hilton has been recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
Hilton offers a suite of world-class brands and supports team member career journeys.
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