Reservation Agent / Operator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Elevate guest experiences as a Reservation Agent in Doha, Qatar, where your prompt responses to inquiries will set the tone for exceptional service. You will assist guests in making personalized room reservations, maintain accurate records in Opera Cloud, and handle complaints with professionalism.
Key Skills for This Role
Full Job Posting
Overview
· Respond promptly to reservation inquiries via phone, email, and online platforms.
· Assist guests in making room reservations based on their preferences and needs.
· Input and maintain accurate reservation records into the PMS, Opera Cloud.
· Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
· Upsell hotel amenities and services to maximize revenue opportunities.
· Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
· Communicate effectively with other hotel departments to ensure seamless guest experiences.
· Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
· Confirm reservations and send booking confirmations to guests promptly.
· Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
· Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
· Monitor room availability and make recommendations to maximize occupancy and revenue.
· Prepare daily reports on reservations, cancellations, and no-shows.
· Maintain accurate records of guest interactions and transactions.
· Assist with administrative duties as assigned by the Reservations Manager.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wyndham Hotels and Resorts Inc
Commis I
Doha, QAT
Elevate your culinary career as a Commis Chef in Doha, Qatar, where you will prepare and present high-quality dishes under the guidance of experienced chefs. This role emphasizes food safety, cleanliness, and operational
Demi Chef de Partie - Arabic Cuisine
Doha, QAT
Elevate your culinary career as a Demi Chef de Partie specializing in Arabic cuisine. This pivotal role involves preparing and presenting high-quality dishes while ensuring food safety and hygiene standards are met. You'
Room Attendant
Doha, QAT
The Room Attendant plays a vital role in maintaining the cleanliness and presentation of guest rooms, ensuring a comfortable and welcoming environment. This position is essential for delivering exceptional guest experien
Learning and Development & Recruitment Officer
Doha, QAT
A critical role exists for a Learning and Development & Recruitment Officer, focusing on enhancing employee skills and fostering career growth. Responsibilities include collaborating with department heads to identify tra
Housekeeping Attendant
Doha, QAT
Clean and maintain guest rooms, bathrooms, and public areas according to hotel standards. Make beds, change linens, and replace towels…
Housekeeping Supervisor
Doha, QAT
Supervise and coordinate the daily activities of housekeeping attendants and public area cleaners. Inspect guest rooms, corridors,…
Food & Beverage Supervisor
Doha, QAT
Summary The Food and Beverage Supervisor is responsible for overseeing daily operations in the hotel’s restaurants, banquets, room…
Fitness Instructor
Doha, QAT
Supervise the gym floor to ensure safe and proper use of equipment Conduct fitness assessments and understand members’ health goals…
Commis I
Doha, QAT
Demi Chef de Partie - Arabic Cuisine
Doha, QAT
Room Attendant
Doha, QAT
Learning and Development & Recruitment Officer
Doha, QAT
Housekeeping Attendant
Doha, QAT
Housekeeping Supervisor
Doha, QAT
Food & Beverage Supervisor
Doha, QAT
Fitness Instructor
Doha, QAT