Researcher Trainee

Role overview

Responsibilities

• Verify candidate education and employment details using phone, email, and online research tools.
• Contact candidates to collect or clarify details and help them through the screening process.
• Collaborate with internal teams to deliver timely, high-quality results for clients.
• Maintain accurate records and documentation according to company standards.
• Handle data accurately and confidentially.
• Meet productivity and quality goals, learn from feedback and training, and share process-improvement ideas.
• Support teammates and contribute to a culture of accuracy, teamwork, and customer focus.

Qualifications

• Bachelor’s degree in any field; fresh graduates are welcome.
• Strong written and verbal communication skills in English.
• Basic computer knowledge; Microsoft Office and email proficiency is a plus.
• Detail-oriented and comfortable researching, checking facts, and ensuring accuracy.
• Professional phone etiquette and comfort contacting people.
• Willingness to learn and work a flexible shift schedule.
• Previous customer service experience is an advantage, not a requirement.

Benefits and development

• The employer describes work that contributes to people’s career journeys and offers learning and collaboration in a global organization.
• AI- and technology-driven training, development in communication, data verification, and client service, and internal career movement opportunities are described.
• The posting lists medical insurance, a referral bonus program, and a leave policy.