Operations Supervisor
Role Overview
The Operations Supervisor reports to the Operations Manager and oversees a team of 12–15 team members.
The role focuses on quality performance, policy adherence, continuous improvement, service delivery, and client relationships.
The successful candidate should work autonomously and demonstrate a positive, solutions-focused attitude, numeracy, and analytical skills.
Key Skills for This Role
Full Job Posting
About HireRight
HireRight provides global background screening and workforce solutions through regional centers across the Americas, Europe, Asia, and the Middle East.
The company provides integrated screening services, personalized support, and proprietary technology.
Role Overview
The Operations Supervisor reports to the Operations Manager and oversees a team of 12–15 team members.
The role focuses on quality performance, policy adherence, continuous improvement, service delivery, and client relationships.
The successful candidate should work autonomously and demonstrate a positive, solutions-focused attitude, numeracy, and analytical skills.
Team Management and Performance
- Supervise daily team activities to meet production, quality, turnaround-time, and resource-allocation objectives.
- Set measurable goals and KPIs, review performance, and provide feedback.
- Conduct one-to-one meetings, performance evaluations, coaching, and remedial or supportive actions.
- Facilitate morale-building initiatives and support team cohesion.
- Oversee training covering compliance, data protection, and role-specific skills.
- Delegate responsibilities and support cross-training initiatives.
- Manage team members who speak languages other than English.
Operational Oversight
- Review production reports, identify trends, and implement data-driven improvements.
- Ensure compliance with client requirements, company policies, and procedures.
- Support resource planning by discussing workload requirements with management.
- Identify risks, escalate issues, and monitor quality through audits and feedback.
- Handle internal stakeholder and client escalations and implement corrective actions.
- Track turnaround time, accuracy, productivity, and backlogs.
- Prepare and present MIS reports and performance dashboards to clients and management.
Qualifications
- Bachelor’s degree or graduate qualification in any stream.
- 3–4 years of background verification experience managing others in a time-sensitive environment.
- Demonstrated leadership in decision-making, critical thinking, and employee relations.
- Proven conflict-management and communication skills, with experience meeting deadlines and delivery targets.
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