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ashby

Research Manager

Outset
San Francisco, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 150000-190000 yearly / year
Discovered 1 months ago

Full Job Posting

Responsibilities

  • Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
  • Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
  • Turn qualitative and quantitative data into clear, actionable insights customers can actually use
  • Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
  • Create research and product-focused content, documentation, and enablement materials
  • Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact
  • Move fast, experiment often, and push projects over the finish line with a strong sense of ownership

Qualifications

  • 5+ years in research, insights, or strategy roles, with strong qualitative research experience
  • Comfortable owning projects and client relationships independently in a fast-moving environment
  • Strong at synthesizing messy data into sharp stories, decks, and dashboards
  • Fluent in both numbers and narratives—and know when to use each
  • Clear, confident communicator with execs and day-to-day users alike
  • Curious, scrappy, and biased toward action—you figure things out and get them done

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