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ashby

Account Executive - Retail

Outset
San Francisco, USA
Full-time
Mid · 5+ years experience
Remote
USD 200000-300000 / year
Discovered 1 weeks ago
Prospecting

Full Job Posting

Responsibilities

  • Own the full sales cycle for a named set of Retail accounts, from prospecting to close.
  • Land new logos and grow existing customers across banners, channels, and business units —e-commerce, stores, merchandising, private label, loyalty, and retail media.
  • Build trusted relationships with Market Research, Brand and Shopper Insights leaders as your primary buyers, and expand into UX Research, Product, and CX teams within each account.
  • Lead discovery and demos that connect Outset to retail research workflows: shopper journeys and segmentation, brand and campaign research, assortment and private label testing, loyalty and membership, and—for UX, Product, and CX teams—digital and in-store experience research.
  • Build account plans that map business units, buying centers, research budgets, and whitespace across each account.
  • Navigate complex enterprise sales processes, including procurement, security review, and seasonal planning cycles.
  • Maintain accurate forecasting and pipeline visibility in Salesforce.
  • Partner with Marketing and outbound teams to build targeted retail plays —events, content, and references that resonate with the vertical.
  • Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale.
  • Bring retail market feedback back to Product and GTM, and become Outset’s go-to expert on the vertical.

Qualifications

  • 5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota.
  • Demonstrated experience and expertise selling into and growing Retail accounts —you’ve owned commercial relationships with retailers and know how they buy. This includes selling full service research and analysis deliverables.
  • An established network across Market Research, Brand and Shopper Insights leadership in retail; relationships with UX Research, Product, or CX leaders are a plus.
  • Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business.
  • A track record of growing existing accounts through expansion and cross-sell across business units.
  • Understanding of how retailers research shoppers today, including the agencies, panels, and data providers they rely on.
  • Exceptional communication, executive presence, and relationship-building skills.
  • Ability to operate independently in a fast-paced startup environment.
  • Willingness to travel up to 40% for customer meetings and industry events.
  • Bonus: experience selling research, shopper insights, analytics, or AI solutions.

Preferred Qualifications

  • An established network across Market Research, Brand and Shopper Insights leadership in retail; relationships with UX Research, Product, or CX leaders are a plus.
  • Bonus: experience selling research, shopper insights, analytics, or AI solutions.

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