Resales & Staircasing Progressor - 15 Month FTC

Outline of Key Responsibilities of the Resales & Staircasing Progressor...

• Manage the administration and progression of shared ownership resales, staircasing, transfers, stock disposals, land sales and related property transactions.
• Coordinate cases from instruction through to completion, ensuring transactions progress accurately and efficiently.
• Ensure transactions comply with relevant policies, procedures, lease conditions, funding requirements and Homes England Capital Funding Guide requirements.
• Build strong working relationships with customers, solicitors, estate agents, surveyors, financial advisers, local authorities and internal teams.
• Provide excellent customer service by handling enquiries, maintaining telephone cover during office hours, and keeping customers informed throughout their transaction with clear and timely updates.
• Manage and prioritise your sales pipeline, identifying issues, resolving routine queries and escalating matters when necessary.
• Coordinate information and documentation across internal departments to support applications, compliance checks, nominations, approvals and completions.
• Maintain accurate case notes, records, databases and audit trails, ensuring files and systems are complete and up to date.
• Support internal and external audits by checking and providing accurate transaction records and compliance evidence.
• Work collaboratively with colleagues across Sales, Development, Finance and Home Ownership to deliver a joined-up service.
• Take ownership of your workload, maintaining accuracy and high standards while managing competing deadlines.
• Contribute to customer feedback, continuous improvement and the development of effective working practices.

We are looking for someone who has...

In return, we are offering the successful candidate in the Resales & Staircasing Progressor role…

Please ensure you fully answer the questions on the application form.

• Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.
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