Representative II Recovery

Job Responsibilities

• Assigns charged off accounts to external vendors for skip, collection, and/or repossession purposes to locate customers for collection and or repossession of collateral and assist with Post Recovery and Unsecured Account calls to find resolution Determines and effectively collects money through payoff, negotiate settlement or payment arrangements within current thresholds, while maintaining Harley-Davidson Financial Services (HDFS) and customers best interest. Build a solid understanding of various operations within the team, including procedures, protocol with business partners, queue and account workflow/steps/processes, correspondence, along with updating credit bureau agencies. Takes an active role in continuous improvement by identifying opportunities, potential solutions, and implementation of solutions May serve as a resource/mentor to new Recovery representatives along with assisting with training and handling miscellaneous projects as needed. Uses effective time management to ensure customer service experience is satisfactory and meets expectations. Has solid and effective understanding of account workflow (sub-team roles and responsibilities) throughout Servicing and able to interact with all areas within the organization in a professional and effective manner. Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them. Education Requirements High School Diploma or Equivalent Required Education Specifications N/A Experience Requirements Required Typically requires a minimum of 2 years of related experience. Strong skip-tracing skills and collection knowledge Excellent verbal and written communication skills Proven to consistently evaluate and resolve problems PC Literate including MSWord, Excel, Outlook and Internet Proven ability to take the initiative and achieve results in a fast-paced and changing environment Strong teamwork skills and the ability to interact effectively with all levels of staff, well organized and proven attention to detail Proven ability to assist with projects, training, focus groups, and continuous improvement Self-motivated, able to recognize what needs to be done and initiates action promptly Preferred 3 years experience preferred The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here . Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: $36,200 - $54,300 ($17.40 - $26.11 per hour) Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is not eligible for relocation assistance #LI-HDFS