Representative eBusiness & Transaction

Role overview

Main responsibilities

• Process customs activities for border and destination movements and monitor shipments for timely clearance.
• Transmit, review, and correct customs and EDI transactions.
• Apply customs regulations, dimensional load requirements, tariffs, contracts, and diversion procedures.
• Research transaction and field reporting issues with internal teams and external partners.
• Prepare daily and weekly customs and operational reports.
• Protect confidential information and perform other related duties.

Working conditions

• Work is performed primarily in an office using computer systems and standard office equipment.
• The role supports strict deadlines for train movement, terminal operations, and customer service.
• Requires accuracy, attention to detail, and management of multiple priorities with limited direct supervision.
• Involves sensitive operational information.

Experience and education

• Experience in customs operations, electronic business transactions, customer support, way billing, or a related operational environment.
• Completion of secondary school or equivalent.
• Post-secondary education in business, logistics, transportation, or a related field is an asset.
• Transportation of Dangerous Goods regulations, Level 2 (TO4202) certification is an asset.

Technical skills and knowledge

• Computer application proficiency, including Outlook email and operational systems; accurate typing and use of common office equipment.
• Knowledge of customs regulations and applications in Canada and the United States is an asset.
• Knowledge of EDI, way billing, field reporting, and shipment movement information is an asset.
• Knowledge of dimensional load regulations, holds and overload procedures, diversion procedures, tariffs, and contracts is an asset.
• Requires analytical, decision-making, problem-solving, communication, negotiation, and collaboration abilities.

Training and employment context