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Representative - Customer Service

Wesco
Ashland, USA
Full-time
Junior · 2–4 years experience
Hybrid
Discovered Today

Full Job Posting

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
  • Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
  • Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Report industry trends, competitive pricing and customer feedback to management.

Qualifications:

  • High School Degree or Equivalent required
  • Associates’ Degree preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail
  • #LI-A1

Preferred Qualifications

  • Associates’ Degree preferred

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