Repair & Overhaul Contract Administrator - Aerospace

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The R&O Contract Administrator resolves issues affecting customer satisfaction for the assigned customer sets and manages all Repair Contracts and Orders. They act as primary Customer Contact for all Repair & Overhaul Work in Process.

Review customer contracts/requirements on incoming orders

Enter and manage order fulfillment transactions for all assigned customers or products.

Verify PO requirements are consistent with standard terms and conditions and/or specific customer contractual requirements. Write work instructions; enter work order in system; Contact customers regarding discrepancies, order parts if necessary

Order parts, request quotes, enter and maintain sales order information in Oracle system. Change dates in R&O tracking system, if applicable. Determine export requirements

Complete all applicable shipping paperwork for the shippers, including FAA 8130-3 tag, Assembly of shipping packet, including any additional customer requirements

Support Planning and R&O Manager in the forecasting of parts to maintain in stock for support of contractual TATs and customer satisfaction. Review and interpret Crane Aerospace forecasting/consumption report, in support of the demand management process, to efficiently and effectively manage customer demand

Interface with internal support organizations and R&O Manager/Supervisor to assure requirements are met with respect to improving business metrics (OTD, TAT, etc.). Manage and understand shortages, working with necessary support areas to fill shortages and understand root cause

Take an active role in the improvement of the R&O and Aftermarket Organization, including participation in the company sponsored Continuous Improvement Activities as well as other training opportunities

Establish, develop and maintain good customer relationships; understand and communicate current and future customer needs and expectations throughout Crane Aerospace, and act effectively as the customer advocate

Coordinate with the customer and internal functional teams to assist in the resolution of invoice collection issues

Any other task assigned by your supervisor or management

Non-Essential Functions:

On a limited basis, may act as back-up to R&O Manager/Supervisor in the delegation of work to Hourly Workforce in his/her absence

Minimum Qualifications:

Experience : Administrative capabilities required

Knowledge : General Working Knowledge of Microsoft Office (Word, Excel, Access); Familiarity with Oracle operating system highly desirable; Excellent verbal and written communication skills; Ability to delegate duties to hourly employees in absence of Manager R&O

Skills : General internet skills with knowledge of Internet commerce

Abilities : Demonstrated ability to interpret customer purchase orders, contracts or other contractual correspondence; Demonstrated ability to prioritize and make decisions in a timely and appropriate manner; Ability to manage across functional interfaces; Ability to maintain composure under stress; Ability to work as a team player within the Crane Aerospace order management team

Education/Certification : Associate degree in business (Admin.); or equivalent experience required.

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

Manufacturing experience desired

Oracle experience

Standard office environment

Work requires substantial visual concentration on detail

Office working conditions are normal for a manufacturing environment

Onsite manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

Office workers may be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

Requires regular travel (25-50%) to visit Crane Aerospace & Electronics’ business sites

Standing: 10% *percentage is approximate and may vary depending on work task

Sitting: 90% *percentage is approximate and may vary depending on work task

Lifting (in pounds): up to 10 pounds; Pushing (in pounds): up to 10 pounds

Mental/Visual: use of computer and basic office equipment

Workspace: office/desk