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Rep- Customer Service, Kitting (US)

Therapak
Georgia, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 4 days ago

Full Job Posting

Job Responsibilities

  • Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
  • Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
  • Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to escalate and resolve complex customer problems.
  • Process orders, returns, and exchanges in accordance with company policies and procedures.
  • Provide clear and concise instructions and solutions to customers, ensuring their understanding.
  • Identify and escalate recurring customer issues or trends to management for process improvement.
  • Maintain a high level of product knowledge and stay updated on new offerings and services.
  • Contribute to the development and improvement of customer support resources and FAQs.
  • Adhere to all company policies and procedures, including data privacy and confidentiality.
  • Job Qualifications
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • 2+ years of experience in a customer service or support role, preferably in a healthcare or medical supply environment.
  • Excellent verbal and written communication skills with a professional and empathetic demeanor.
  • Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Demonstrated ability to handle difficult customer situations with patience and tact.
  • Experience with order processing and logistics is a plus.
  • Bilingual (English/Spanish) is an advantage.

Preferred Qualifications

  • Experience with order processing and logistics is a plus.

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