Remote Surgical Scheduler

Access to health, dental, and vision insurance

Health Savings Account

Eligible for competitive PTO and Holiday pay

Company paid life insurance and long-term disability (full-time only)

Access to voluntary short term disability insurance (full-time only)

Access to supplemental life insurance

Additional insurance offerings to meet your needs

401K with employer match

Employee discount programs

And much more!

Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.

Follow Quality procedures including schedule accuracy, documentation and quality assurance program guides.

Meet department KPI metrics (including but not limited to quality, average handle time, unavailable time, abandonment percentages, scheduled appointments and turnaround times)

Collaboration with Patient Access Leadership for professional development and skillsets.

Ensure high levels of customer service are provided by patient access staff to patients and co-workers.

Work on special projects and perform other related duties as needed

Maintain accurate and professional documentation with patient medical records

Become knowledgeable about Dermatology and diagnosis, wound care, disease, procedures, and prescriptions.

Accurately schedule following clinician preferences for a variety of procedures including but not limited to: MOHS, outside closure, excisions, ED&C, follow-ups, and/or recalls

Education

High school diploma, GED/HSED, or equivalent.

Successful completion and ongoing professional development annually

Minimum post high-school education in medical support field: Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse

Required: Medical Assistant Certification from a nationally accredited certifying organization (such as NHA, NCCT, AAMA, AMT, or NAHP) is required.

Experience with dermatology and cosmetic definitions/ procedure preferred

Derm tech completion required within 30 days of employment

Knowledge, Skills and Abilities

2+ years of recent medical office experience in a similar capacity is preferred.

Must be a Certified Medical Assistant, Licenses Practical Nurse or Registered Nurse

Previous customer service experience is required .

Proficient in basic computer functions and ability to learn new software effectively.

Ability to act with sense of urgency

Previous electronic medical record experience is preferred.

Must possess excellent customer service, communication and organizational skills.

Demonstrate problem solving skills

Ability to operate standard office equipment.

Ability to type a minimum of 40 wpm is preferred.

Must possess attention to detail.

Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

Ability to respond positively to constructive criticism and direction from supervisors .

Must demonstrate professional appearance and manner at all times.

Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.

Ability to maintain confidentiality of information.

Physical Demands

Ability to communicate in an active multi-office environment.

Ability to efficiently operate all job-related office programs.

Ability to communicate via telephone, email, and other electronic solutions.

Ability to sit for large portions of a workday.

For this position, the bas e pay range is $ 19.75 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.