Remote Clinical Coordinator - Full Time (Overnight Shift)

Access TeleCare is the national leader in acute specialty telemedicine, having launched more than 2,600 telemedicine programs and partnered with 1 in 5 U.S. hospitals across all 50 states. As a pioneer in tech-enabled virtual care for the last 20+ years, the company has grown to now deliver care in more than 1 million patient encounters annually across multiple specialty service lines, including behavioral health, neurology, hospitalist medicine, pulmonary and critical care, maternal-fetal medicine, infectious disease, cardiology, and nephrology. The virtual care provided by Access TeleCare is crucial in ensuring timely and high-quality healthcare coverage across a geographic area that represents more than 65% of the U.S. population, approximately 216 million Americans, many of whom live in medically underserved, vulnerable, or rural areas. As the first and longest-standing telemedicine organization to receive The Joint Commission’s Gold Seal of Approval in 2006, Access TeleCare is leading the way to a better healthcare delivery system with clinically excellent tech-enabled services.

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.

We are searching for a detailed-oriented and dedicated full-time Clinical Support Coordinator for our Night shift team. Clinical Support Coordinators play a critical role in ensuring that our mission is successful. You will work remote in a fast-paced environment that can best be described as a 24/7 “virtual hospital.” Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.

Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care

Courteously answer all incoming calls to the consult center and accurately take down patient information

Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections

Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists

Provide Tier 1 technical support to hospitals and to company physicians

Facilitate and confirm timely hand off to Tier 2 IT support

Report any failure of SLA or company goals or conflicts to supervisor immediately

Some work is completed without established procedures

Other tasks as needed

High School Diploma, GED or Equivalent Certification Required

At least one year of experience working in a call center environment or healthcare or IT

Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments

Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems

Ability to learn software and systems

Have excellent phone/customer service skills along with high attention to detail

Enthusiastic about being on the forefront of healthcare and impacting patient lives positively

Flexibility and adaptability in a fast-paced environment

Ability to quickly learn and adapt to new technologies and systems

Ability to excel in a remote work setting, high growth and fast paced organization

Work Schedule: 10:45 PM EST - 7:00 AM EST

Weekly workdays: Friday-Tuesday

Weekly days off: Wednesday and Thursday

Paid Training Schedule: 2-4 weeks, Monday–Friday, 8am-5pm

Remote based environment

This is a full-time position; est. 40 hours week

The consult coordination center operates 24/7 and does require weekends and holidays.

Frequent speaking and listening using a headset

Sitting for an extended period of time

Extended periods of time looking at computer monitor

Repetitive use of hands/fingers across keyboard

High growth, fast paced organization

Must be able to remain in a stationary position 50% of the time

Why Join Access TeleCare

100% Remote Work

Health Insurance (Medical, Dental, Vision)

Comprehensive benefits — health, dental, vision, life, and 401(k)

Paid Time Off, Sick Leave— we value performance and balance

Culture of ownership, transparency, and results — where the best ideas rise

Directly impact patient access nationwide

About our recruitment process: We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 2 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.