Relationship Officer( Operations)
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Key skills for this role
About the Role
Responsible for client relationship management, operational excellence, and effective communication, requiring a bachelor's degree and strong interpersonal skills.
Key Skills for This Role
Full Job Posting
Overview
- Minimum 1+ years of experience
- in Customer Service (calling) and/or Administrative roles in UAE & 5 yrs exp in home country.
- Strong background in operational processes.
- Familiarity with CRM systems and excellent communication skills (verbal & written).
- Serve as the first point of contact for clients, ensuring a professional and welcoming experience.
- Respond to client calls and emails promptly, addressing their queries and concerns within designated timelines.
- Conduct daily follow-ups with clients via email, calls, and WhatsApp regarding ongoing work, and update the progress in the internal software consistently.
- Take immediate action on new order forms received from the Sales, ECS, or CP teams within the defined timelines.
- Manage a portfolio of 70–80 clients efficiently.
- Engage with clients to understand their requirements and advise them on suitable business formation options across various zones, supported by thorough research.
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