Customer Services Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Seeking a proactive Relationship Officer to manage client relationships, ensure customer satisfaction, and coordinate operations with strong communication and organizational ski.
Key Skills for This Role
Full Job Posting
Overview
Position: Relationship Officer / Client Coordinator (Operations Department)
Salary
AED 4,000 per month + Attractive Commission Structure
Working Schedule
- Monday to Friday: 9:00 AM – 6:30 PM
- Saturday: 9:00 AM – 3:30 PM
- 6 Days per Week
Job Summary
We are seeking a proactive and customer-focused Relationship Officer / Client Coordinator to join our Operations Department.
The ideal candidate will be responsible for managing client relationships, coordinating operational activities, ensuring timely communication, and delivering exceptional client service throughout the business setup process.
Key Responsibilities
- Serve as the primary point of contact for assigned clients and maintain professional client relationships.
- Handle client calls, emails, and WhatsApp communications, ensuring timely responses and resolution of queries.
- Conduct regular follow-ups with clients regarding the progress of their applications and ongoing services.
- Update and maintain accurate client records in the CRM system.
- Coordinate with internal departments to ensure smooth processing of client requests and service delivery.
- Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines.
- Manage a portfolio of approximately 70–80 clients and ensure high service standards.
- Monitor pending tasks and proactively follow up to ensure timely completion.
- Prepare and maintain operational reports and client status updates.
- Assist clients with documentation requirements and process-related queries.
Benefits
- Employment Visa
- Medical Insurance
- Annual Leave
• Annual Air Ticket
- Other benefits as per UAE Labour Law
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at FLYING COLOUR BUSINESS SETUP SERVICES L.L.C
Relationship Officer( Operations)
, UAE
Responsible for client relationship management, operational excellence, and effective communication, requiring a bachelor's degree and strong interpersonal skills.
GRC Advisor
, UAE
Advise clients on compliance, conduct risk assessments, and support governance frameworks while maintaining strong relationships and delivering high-quality service.
HR And Administration Executive
, UAE
Assist in recruitment, documentation, payroll, compliance, and general HR support with a focus on problem-solving and employee engagement.