Relationship Manager

About This Role

Patient & VIP Relationship Management

• Build and maintain strong relationships with patients, VIP clients, and corporate partners.
• Ensure exceptional patient experience from initial inquiry through post-treatment follow-up.
• Handle VIP appointments, concierge services, and personalized patient coordination.
• Resolve client concerns professionally and efficiently while maintaining confidentiality.
• Conduct regular follow-ups to improve retention and patient satisfaction.

Business Development & Partnerships

• Develop relationships with high-net-worth individuals, influencers, corporate clients, hotels, and wellness partners.
• Identify opportunities for strategic collaborations and referral partnerships.
• Assist in expanding Dynasty Clinic’s presence within the wellness and luxury healthcare sector.
• Represent the clinic at networking events, exhibitions, and business meetings.

Sales & Revenue Support

• Support consultation conversion and treatment plan acceptance.
• Promote clinic services, wellness programs, longevity treatments, and membership offerings.
• Coordinate with marketing and front-office teams to improve patient acquisition and retention strategies.
• Monitor client engagement and suggest upselling opportunities where appropriate.

Coordination & Operations

• Work closely with doctors, therapists, and operations teams to ensure smooth service delivery.
• Coordinate scheduling for VIP and international patients.
• Maintain CRM records and ensure accurate documentation of client interactions.
• Prepare reports on client feedback, satisfaction metrics, and relationship performance.

Brand Representation

• Uphold Dynasty Clinic’s image of excellence, professionalism, and discretion.
• Maintain high standards of grooming, communication, and etiquette.
• Deliver a luxury hospitality-style experience tailored to premium clientele.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Marketing, Hospitality, or related field.
• Minimum 3–5 years of experience in client relations, luxury hospitality, healthcare, wellness, or aesthetic industry.
• Strong interpersonal and communication skills.
• Experience handling VIP or high-profile clients is highly preferred.
• Fluent in English; Arabic is an advantage.
• Excellent organizational and multitasking abilities.
• Professional appearance and customer-centric mindset.
• Knowledge of CRM systems and patient coordination workflows preferred.

Preferred Skills

• Luxury customer service experience.
• Strong networking and relationship-building abilities.
• Sales and consultation support experience.
• High emotional intelligence and problem-solving skills.
• Ability to work in a fast-paced wellness and healthcare environment.

Work Location: In person