Relationship Manager

Company Description

Role Description

1. Sales & Deal Closure

• Manage the full sales cycle from lead qualification to deal closure.
• Conduct project presentations, site visits, and negotiate offers with buyers and brokers.
• Achieve monthly and quarterly sales targets and KPIs set by management.

2. Lead Management

• Respond promptly to all incoming leads from digital channels, walk-ins, referrals, and brokers.
• Maintain professional communication across phone, whatsApp, email and in-person interactions.
• Update CRM with accurate lead status, notes, follow-ups, and conversion progress.

3. Broker Channel Activation

• Build and maintain strong relationships with brokerage firms across Dubai.
• Conduct regular broker briefings, both in-office and at external offices.
• Ensure brokers are well-informed on project updates, pricing, inventory, and offers.
• Maximize broker network contribution to overall sales numbers.

4. Meetings & Client Engagement

• Attend scheduled client meetings inside and outside the office.
• Provide personalized consultation to clients and guide them through the booking and sales process.
• Coordinate site visits and project walkthroughs.

5. Brand Representation

• Act as a brand ambassador for Company in all interactions.
• Uphold company values, maintain professionalism, and deliver a high-quality customer experience.
• Ensure consistent communication aligned with company branding and guidelines.

6. Product Knowledge

• Maintain up-to-date knowledge of all company's projects, pricing, inventory, payment plans, and USPs.
• Keep track of competitor offerings and market trends to position projects effectively.
• Attend internal training sessions and briefing meetings.

7. Reporting & Documentation

• Maintain accurate records of leads, client interactions, meetings, and bookings in the CRM.
• Coordinate with the sales administration team for booking forms, compliance documents, and management approvals.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field (preferred).
• Minimum 2–4 years of experience in real estate sales, brokerage, or client relationship management in the UAE market.
• Proven track record of achieving sales targets and closing high-value deals.
• Experience working with brokers and managing broker networks is highly desirable.
• Strong understanding of Dubai real estate market trends, competitors, pricing structures, and project launches.
• Hands-on experience with CRM systems (e.g., PropSpace, HubSpot) and digital lead management tools.
• Valid UAE driving license preferred.

Competencies & Skills

• Strong sales, negotiation, and deal-closing skills.
• Excellent communication across phone, email, WhatsApp, and in-person meetings.
• Ability to build and maintain strong client and broker relationships.
• Professional, customer-focused, and confident in brand representation.
• Good knowledge of Dubai real estate market, competitors, and project positioning.
• Strong organizational skills with the ability to manage multiple leads and meetings.
• Proficient in CRM systems and reporting.
• Adaptable, proactive, and effective in fast-paced environments.