Relationship Manager

Job Description

Key Responsibilities

• Assist the Manager with the daily administration of a complex portfolio of international private and corporate clients, taking ownership of the client relationships
• Actively contribute to growth of the client portfolio
• Actively contribute to the team’s revenue targets
• Knowledge about UAE free zones, offshore companies and corporate secretarial services including but not limited to drafting resolutions, conducting board meetings, annual general meetings and draft minutes.
• Familiar with bank account opening procedures
• Liaise with clients to assist with incorporation of free zone companies, provide on­going services such as attestations, renewals, statutory and regulatory filings, corporate secretarial services and other day- to- day operations.
• Service clients through means of in-depth knowledge of a client file and the jurisdiction requirements promptly, efficiently and cost-effectively
• Attend meetings and/or calls with clients to appropriately explain Vistra’s services and jurisdictional offering as and when requested
• Take ownership of responsibilities given and independently handle tasks
• Assist with the good and efficient management of the team’s working capital ensuring invoices for own client portfolio are raised promptly, following up on any outstanding invoices regularly, managing the debtor list proactively
• Knowledge and understanding of compliance requirements, onboarding/KYC and provide appropriate guidance to clients
• Timely follow-up on client requests within a 48hr response window
• Provide appropriate and timely reporting on compliance and regulatory issues to the business
• Reporting to the management on various operational matters, and escalate any client issues
• Regularly populate time sheets and complete required file reviews pertaining to client entities on a timely basis

Attributes / Technical Skills

• Ability to plan and execute multiple mandates in a timely manner
• Keep up-to-date on industry-relevant legislative changes and take relevant actions
• Maintain up-to- date client correspondence files, official documents and database
• Ability to communicate to clients independently with an appropriate level of diplomacy and solution driven mindset
• Ability to identify opportunities for operational improvement and take the initiative to drive change.
• Positive attitude and approach
• Excellent interpersonal skills with the ability to communicate with people at all levels
• Highly organised, with the ability to understand the needs of the client and match those needs to the provision of an exceptional service
• Natural aptitude for high level analysis and critical approach to all client matters as well as a proactive, problem solving mind set
• Ability to multitask
• Experience of working independently, with the ability to maintain self-motivation and be consistently pro-active
• Concern for accuracy, quality and attention to detail

Relevant Experience

• Minimum of two years experience in administering companies in the corporate services industry and relevant company secretarial experience.

Education / Memberships

• Bachelor’s degree in Commerce, Business administration or similar, Company Secretary

Computer Skills

• Proficiency in Microsoft Office

Languages

• Excellent command of both written and spoken English
• If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.
• Our goal is to make this a great place to work where all our people can thrive.
• We hope you join us on this exciting journey!