Relationship Manager

Overview

Key Objectives

• Build and maintain excellent relationships with all key internal and external stakeholders within allocated venues.
• Create a cohesive ecosystem to achieve and exceed revenue targets set by senior management. Stakeholders include School Principals, Athletic/Sports Directors, ASA/ECA Coordinators, MSOs, and Parent Relations Executives.
• Set up and manage changes to the schedule of each facility timetable.
• Be available remotely (on‑call) for one evening each week to support incident handling and operational escalations if required.
• Audit and quality assure programmes and support the development of Sports and Enrichment.
• Work holistically with each allocated venue to achieve the best possible access times and schedule of activities and programmes to enrich students and the local community.
• Manage and business develop Sports and Enrichment programmes at all venues, including After School Activities, Academies, Events, Holiday Camps, and Adult Facility Rental.
• Be the core stakeholder of your ecosystem and ensure accountability for all users being considered and serviced to a high standard.
• Liaise closely with the Facility Rental commercial team for appropriate handover of all onsite bookings.
• Embrace and meet standard operational and HSE targets as set by senior management.
• Ensure all activities and programmes adhere to local laws and the rules and regulations of governing bodies.
• Set of Required Skills, Knowledge and Behaviours

Desired Qualifications

• Degree in sports, business, or a similar qualification related to the field
• Health & Safety Level 3, IOSH, or NEBOSH equivalent

Desired Experience

• Proven experience in schools, sports, and/or enrichment fields
• Proven experience in relationship management and customer service
• Basic experience in administrative roles
• A passion for sports and enrichment/music activities

Job‑Specific Knowledge & Skills

• High level of IT skills including CRM systems
• Strong customer service focus and driven to deliver excellent service
• Sports background and general understanding of sports
• Ability to develop relationships and strategic partnerships
• Creative thinking and decision‑making skills
• Problem solving and conflict resolution
• High levels of emotional intelligence (EQ)
• Strong time management skills
• Administration intelligence
• Financial intelligence

What We Offer

• A competitive salary package
• Annual flight allowance
• Private medical insurance
• End of service benefit
• Access to lifestyle discounts