Relationship Manager

Role overview

What you’ll do

• Manage customer relationships end to end, stakeholders, product demonstrations, and outcomes.
• Align product capabilities with customer KPIs and business needs; conduct strategic reviews.
• Anticipate customer needs, prioritize inquiries, and keep engagement records organized.
• Manage sales pipelines, close deals, and identify data-backed upsell opportunities.
• Communicate across email, chat, and phone; conduct check-ins and encourage product adoption.
• Use analytics to forecast pipeline, review wins and losses, and identify market trends.

What the employer is looking for

• Proven account management or customer success background.
• Consultative selling, customer empathy, strong communication, problem-solving, and conflict resolution.
• Comfort with analytics and reporting; strong time management and follow-up discipline.
• Deep product knowledge, CRM and analytics platform proficiency, and ability to map features to customer value.
• Superannuation, trust, compliance, accounting, audit, or financial-services exposure is a plus.
• Strategic thinking, coachability, and a team-first approach; comfortable leading cross-functional projects.

Work arrangement

• Hybrid working arrangements are offered to all employees.

Benefits

• Additional annual leave, RDOs, and the option to purchase extra leave.
• Learning and development opportunities, annual development budgets, tailored plans, paid study leave, and stretch opportunities.
• Social activities, health and wellbeing programs, and paid volunteering leave.

Eligibility and process

• Applicants must have full working rights for Australia.
• The recruitment process includes a one-way video interview.