Relationship Manager

Role overview

Key responsibilities

• Build and maintain long-term relationships with existing and potential clients; serve as primary contact for assigned clients and address business needs.
• Understand client requirements and recommend suitable products, services, and solutions.
• Identify business opportunities and develop strategies to expand existing accounts.
• Maintain client satisfaction with regular communication and proactive support; manage inquiries, concerns, and complaints through timely resolution.
• Conduct client meetings and follow-ups; collaborate with sales, marketing, and customer support teams for seamless service delivery.
• Monitor accounts and performance, identify improvements, maintain accurate CRM records, and prepare relationship and opportunity reports.
• Achieve assigned business development, retention, and revenue targets.

Requirements

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Previous relationship-management, account-management, sales, or client-servicing experience is preferred.
• Excellent communication, negotiation, and interpersonal skills; strong relationship-building and customer-management abilities.
• Good understanding of sales strategies, business development, and client retention; familiarity with CRM platforms and tools.
• Strong problem-solving and decision-making skills; ability to manage multiple accounts and prioritize responsibilities.
• Target-oriented, organized, and effective at time management, with a professional, customer-focused approach.

Candidate profile