Process Operations Supervisor

Role overview

Key responsibilities

• Supervise daily operational activities and monitor team performance, productivity, and KPIs.
• Develop and improve procedures; identify process gaps, bottlenecks, and continuous-improvement opportunities.
• Lead and support team members and ensure compliance with policies, SOPs, and quality requirements.
• Coordinate across departments and prepare operational reports, dashboards, and process documentation.
• Investigate issues, implement corrective and preventive actions, and monitor resource allocation.
• Conduct performance reviews, team meetings, and operational assessments.
• Support implementation of new systems, technologies, and process-improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Previous experience in operations management, process supervision, or a similar leadership role is preferred.
• Strong knowledge of operational workflows, process optimization, and performance management.
• Leadership, team management, organizational, analytical, problem-solving, decision-making, communication, and interpersonal skills.
• Familiarity with Microsoft Excel, reporting tools, and performance dashboards.
• Understanding of SOP development, quality control, and process-improvement methodologies.
• Ability to manage multiple priorities under pressure, with attention to efficiency, accuracy, and accountability.

Candidate profile