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Key skills for this role
About the Role
Responsible for patient registration, appointment management, and cash handling, requiring strong communication skills and a Bachelor's degree in Business Administration.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- and Duties:
- Responsible for opening files for new patients.
- Responsible for making patient appointments (including cancellations and rescheduling).
- Responsible for registering patients upon arrival for appointment.
- Responsible for informing other members of healthcare team when walk-in patient arrive.
- Responsible for checking that all valid documents are current, available and scanned into the system including insurance approvals.
- Responsible for answering phone at their assigned desk/reception.
- Responsible for receiving and handling cash payments.
- Responsible for preparing and totaling all bills then handover to the Insurance and finance coordinator and accurate balance of all transactions carried out during the shift
Call Center Functions
- Answering phone calls through call center line
- Transferring calls to relevant department
- Contacting physicians to confirm duties from OPD Calendar
- Other duties as assigned within the scope of responsibility and requirements of the job.
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