Registered Nurse

The Registered Nurse provides general advisory, educational, and guidance services to our triage clients within the nurse advice line. Essential Functions: Performs individualized assessments and designs care plans to ensure goal achievement Completes the patient’s medical record, including health-related aspects Collects lab results, medication lists, and information from the primary care physician Provides health-related education and coaching in accordance with clinical guidelines, laws, and established regulation Promotes behavioral changes in patients through coaching, using motivational interviewing techniques Refers patients based on specialized needs, such as mental health, nutritional assessment, medication therapy management, smoking cessation, and others Records new patient data and interventions in the provided software Maintains effective communication between Program team members, health plans, and professionals Participates in educational meetings and case discussions Ensures confidentiality and compliance with all applicable state and federal regulations related to Health Call Centers, including HIPAA and internal policies for the disposal of confidential information Immediately reports any exposure of protected health information to the supervisor Completes core and functional training, as well as all procedures required by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC) Performs other related duties Requirements: Associate Degree with 5 years of clinical experience and/or Bachelor's Degree in Nursing with 3 years of clinical experience. Required Credentials: Active nursing license to practice in Puerto Rico, registration, and membership with no restrictions Advanced knowledge of computer applications and/or Microsoft Office Strong orientation and commitment to customer service Excellent bilingual (Spanish and English) verbal and written communication skills – Preferred Fast documentation and internet navigation skills Availability for rotating shifts (including weekends/holidays), Monday through Sunday, 24/7. Shift differential pay is provided What are the benefits of joining our team? Christmas Bonus, as established by law Health and Life Insurance Retirement Plan Paid Leave Benefits On-the-job training in regulatory and healthcare topics Free Employee Health and Wellness Programs Opportunities for Professional Growth and Development Contribute to the Health and Well-being of the Population Contract Type: Full-time, Regular, Exempt Work Location: Hybrid Remote in Guaynabo or Mayagüez, PR EQUAL OPPORTUNITY EMPLOYER – (EEOC)