Regional Service Specialist

Overview

Job Description

• Responsible for the planning and layout optimization of regional after-sales service networks;
• Responsible for monitoring and improving regional after-sales service operation;
• Lead the inspection and evaluation of dealer service capabilities, formulate rectification plans, and drive their implementation;
• Lead the assessment of new dealers' service capabilities prior to onboarding, as well as the negotiation, signing, and renewal of after-sales service agreements;
• Responsible for continuously monitoring and improving regional user satisfaction;
• Responsible for developing and executing the annual after-sales service plan for the regional market;
• Responsible for tracking and researching regional service policies, regulations, and market intelligence;
• Lead the preparation of after-sales service support for new vehicle launches in the regional market.

Qualifications

• Bachelor's degree or above, with more than 3 years of work experience;

Required Skills

• Understand the basic knowledge of the automobile industry, import and export business knowledge and after-sales service process;
• Excellent listening, speaking, reading and writing skills (English, Arabic, etc.);
• Good communication, good coordination and execution skills, and a strong sense of responsibility;

Preferred Skills

• Preference will be given to candidates with a degree in automotive-related fields or those with experience in automotive after-sales service;