Regional Operations Manager Health

1. Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region.

2. Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets.

3. Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders.

4. Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs.

5. Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey.

6. Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers.

7. Assisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targets.

8. Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.

9. Ensuring safeguarding practices and policies are in place and adhered too.

10. Lead and motivate people to deliver a consistently high-quality service. · Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management. · Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment.

11. Lead and delivery business projects with the support of the Operations Director as required. Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner.

Managing Director

Operations Director

Health Leadership Team

Commissioners

Local Authorities

Public Health

Community organisations

Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy, Social Sciences, or Community Development ·

At least 3 years in health or social care related post

Demonstrable management, leadership and mentoring within a similar role/environment ·

Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships

Evidence of effective delivery of programmes in line with contractual requirements and service level agreements

Experience and confident in financial management, able to scrutinise budgets and support / inform P&L reports

Familiar with business and service risk analysis, experienced in mitigating challenges faced

Recruiting and developing multi-disciplinary teams

Practised in writing reports, procedures, policies, popular communications for wider circulation

Devising, implementing, and analysing performance measures for services

Experience of delivering service improvements

Recognised leadership and / or management qualification

Experience of delivery health screening services (e.g., NHS Health Check) ·

Working towards Diploma/Masters in Health Promotion or Health Studies ·

Experience in community development in areas of deprivation, Project Management and Developing new services

A strong understanding/knowledge of relevant health and social policy, legislation, and performance frameworks

A good knowledge of all aspects of health promotion

A good understanding of the NHS / local government

A strong understanding of behaviour change principles and methodology.

Excellent internal and external stakeholder engagement and management

Expertise in communicating effectively with excellent oral and written communication skills

Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).

The ability to manage time independently and effectively and work to deadlines

Effective safe and sensitive data management in line with information security standards

Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes

Commitment to personal development and training

Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age

Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements

Knowledge, understanding and experience of using social marketing

Knowledge, understanding and experience of applying behaviour science within service delivery