Regional CS Operations Manager - Automated Systems (Key Accounts) - Midwest

Key Responsibilities

• Own system performance across assigned sites (uptime, throughput, reliability) Lead field service teams (RAEs, support engineers, coordinators) across multiple locations Drive SLA execution and act as contract owner for key accounts Translate data into action: analyze KPIs, identify performance gaps, implement corrective plans Lead cross-functional execution across Service, PM, Engineering, and Sales Manage escalation and resolution of complex technical and operational issues Identify and deliver improvement initiatives (retrofits, optimizations, upgrades) Develop high-performing teams through coaching, accountability, and performance management KPIs / Success Measures System uptime and availability Alarm rate reduction and resolution time SLA compliance and customer scorecards Throughput and system performance improvements Ticket backlog and resolution cycle time Customer satisfaction (measured through performance outcomes, not surveys alone) Qualifications Required 7+ years in automation, intralogistics, or material handling (service, operations, or project roles) Experience leading cross-functional technical teams in complex environments Strong understanding of automated systems (LGVs, ASRS, robotics, packaging lines) Proven ability to manage customer-facing operations and escalations Data-driven mindset with strong analytical capability Preferred Experience with PLC troubleshooting or industrial controls Background in reliability engineering, maintenance, or continuous improvement Familiarity with SAP, Salesforce, or similar systems Certifications (CMRP, CPS, etc.) Why Join E80 Own real systems, not just processes - you impact live customer operations daily Integrated operating model - Service, PM, and Engineering work as one team Cutting-edge automation - robotics, LGVs, and high-density ASRS environments Career growth with global exposure - structured development and mobility High-impact role - direct line of sight to customer performance and business outcomes What We Offer Compensation : $120K - $140K DOE (FLSA Exempt) Benefits : Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match Location : Midwest (Chicago-based) Travel : Up to 50% Not just a job, but Career Growth: Our steady year-over-year growth has fostered a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to realize your full potential, whichever career path you choose. E80 World Academy: Prepare to be wowed by our innovative training and learning paths. We deliver cutting-edge insights so you can hone your expertise to be successful in your job. #BE80: You will become part of a dynamic and collaborative team where giving back is close to our hearts—an integral part of our success and core to the #BE80 Culture. E80 Group is an Equal Opportunity Employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, citizenship status, marital status, pregnancy, or any other status protected by applicable federal, state, or local law. E80 Group is committed to maintaining a workplace free from discrimination, harassment, retaliation, and other inappropriate conduct. We value diversity and foster an inclusive environment where employees are treated with dignity, respect, and equal opportunity.Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.