Midwest Service & Project Coordinator

Duties and Responsibilities

• Customer Relationship & Ticket Management Manage service tickets as assigned, ensuring timely response and resolution Maintains a productive relationship with the customer Address customer concerns and aim for first‐contact resolution when possible Collect feedback to identify opportunities for product or service improvement Keep Customer Service Leadership updated on activity status, including: Open ticket progress Items requiring additional technical or commercial support Escalated complex issues Service & Project Coordination Development of SME level understanding: Develops deep understanding of assigned Region/KA Plants system Understands the solutions E80 Group offers at a functional and technical level Collaborate with Technical Departments in identifying suitable resources for each job Project Management & Coordination Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements Confirm availability of necessary information to plan and organize interventions effectively Ability to create project scope and develop solutions in collaboration with technical teams Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion Coordinate and request materials for intervention with E80 vendors, and working with purchasing team Act as interface for all stakeholders, both internal (project team) and external (customer) Administrative Responsibilities Create and maintain project plans: scope, timeline, resources, material needs, and cost Responsible for the preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc. Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments Manage project reporting as required Qualifications: Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering) 3 years’ Experience in automation, material handling, or related industrial environments required Excellent English language proficiency Ability to motivate, and coordinate technical resources and field staff in a matrixed environment Strong organizational, leadership, and time‐management capabilities Ability to manage multiple projects across multiple plants and customers at once Strong communication skills with the ability to interpret and articulate technical concepts Working knowledge of: ERP systems BI tools CRM system, preferably salesforce What's in It for You Compensation: $85K - $105K DOE (FLSA Exempt) Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match Location: Chicago, IL (Hybrid) Travel : Up to 30% Not just a job, but Career growth : Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy : Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role. #BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture. #LI-AG1 E80 Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, citizenship status, marital status, pregnancy, or any other status protected by applicable federal, state, or local law. E80 Group is committed to maintaining a workplace free from discrimination, harassment, retaliation, and other inappropriate conduct. We value diversity and foster an inclusive environment where employees are treated with dignity, respect, and equal opportunity. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.