Refugee Programs Quality Assurance Specialist

Position Summary

Responsibilities

• Monitor program performance and compliance with established policies, procedures, and quality standards.
• Conduct program, process, and systems analyses to identify operational improvement opportunities.
• Review program, clinical, and surveillance data for accuracy, completeness, and integrity.
• Analyze trends, findings, and metrics; identify risks; and recommend corrective actions.
• Develop reports, analyses, recommendations, and documentation for leadership.
• Assist with monitoring, assessments, audits, and program reviews.
• Provide technical assistance, guidance, and training to staff, providers, and program partners.
• Maintain compliance, quality assurance, and corrective action documentation.

Requirements

• Bachelor's degree in a relevant field such as public health, healthcare administration, nursing, health information management, public administration, social work, program management, or data analytics.
• At least 4 years of relevant professional experience in quality assurance, program compliance, healthcare operations, public health, data management, or performance improvement.
• Experience with program, process, or systems analysis and quality improvement solutions.
• Experience monitoring performance, evaluating compliance, and validating data quality.
• Knowledge of quality assurance, compliance monitoring, and performance improvement methodologies.
• Strong analytical, critical-thinking, communication, organization, and multi-priority management skills.
• Ability to provide training, guidance, and technical assistance to staff, providers, and partners.

Benefits

• Benefits include medical, dental, vision, retirement plans, life insurance, paid time off, family leave, disability coverage, training, development, and wellness resources.