Refugee Employment Services (RES) Operations Specialist

The Refugee Employment Services (RES) Program prepares refugees for career success by providing comprehensive employment and training services including Pre-Employment & Work-Readiness training, resume support, barrier reduction, job placement, retention, and career planning services to help individuals integrate into the workforce and achieve self-sufficiency. The program staff work directly with employers to match clients to jobs that our business partners have available. RES envisions a future where every refugee is empowered with the skills and support needed to thrive in their new community.

The Refugee Employment Services (RES) Operations Specialist offers essential clerical and data management support to the RES Coordinator and the team. The Refugee Employment Services program delivers a range of comprehensive employment and training services, including reducing barriers to employment, job search assistance, placement, retention strategies, and career planning.

Track completion of the steps in the program from referral to case closure.

Ensure effective communication between team members and completion of assignments in a timely manner

Maintain accurate and up-to-date records in the Apricot360 database, including data entry and management

Review various immigration documents to determine program eligibility

Assign client cases to Workforce Specialists based on caseload distribution, language skills, and ethnicity

Track referral requests; maintain lists of received, pending, and assigned cases

Regularly communicate with workforce specialists and other internal and external case workers regarding client needs and case updates

Gather and compile professional-level correspondence and documentation, ensuring confidentiality where required

Maintain accurate records of participant activities, program outcomes, and compliance documentation

Verify that client data complies with organizational policies, funder, and other regulatory requirements

Compose and type correspondence, reports, forms, organizational charts, and spreadsheets for the leadership team and program partners; draft reports for the funders

Assist Program Coordinator in developing and updating program materials, forms, and resources to reflect changes and improvements

Perform various office and administrative tasks

Assist in scheduling meetings, appointments, or operational activities, ensuring all relevant parties are informed

Support the RES leadership in managing special projects as assigned, including tracking progress and reporting on outcomes

Adhere to IRCO and funder policies and procedures

Assist team members when necessary and perform other tasks as assigned

Requirements

MINIMUM JOB SPECIFIC QUALIFICATIONS:

Bachelor’s degree in relevant field

Minimum 2 years of office support experience

Professional customer service and telephone etiquette skills required

Ability to type 40 words per minute

Proficiency in Microsoft Office Suite including Word, Excel, Access, and Outlook.

Must be outgoing, personable, creative and excited to work in a multi-cultural, multi-lingual environment

Excellent writing and language skills

Must be able to communicate information and ideas in written and video format

Must be able to photocopy, scan, email, and organize files and materials

Must be able to compose and type reports, forms, organizational charts, spreadsheets, and related materials

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.