Housing Stability Program Coordinator

The Emergency Housing Voucher (EHV) is for families experiencing homelessness or at risk of homelessness and provides home based services and support for families in permanent housing with case management services that phase out as families stabilize in their housing and new networks of supportive services. The Mobile Housing Team (MHT) is a Rapid Re-Housing (RRH) program that serves unhoused families with case management services for housing placement and retention. IRCO’s Multnomah Stability Initiative (MSI) provides culturally appropriate self-sufficiency services to engage low-income households in ways that foster hope, leadership, and community so they can avoid crisis, achieve stability, and reach prosperity. This program provides long-term case management services to families with school-aged minors who are living in Multnomah County. MSI uses Short-Term Rental Assistance (STRA) funds to help support MSI clients with financial hardships.

This temporary position will start on 11/1 and end on 12/24. The Housing Stability Program Coordinator provides both direct staff management and program coordination. The Program Coordinator duties involve providing strong leadership to staff in all four programs. The person in this position must have excellent communication skills, be well-versed in the case management approach, be knowledgeable about how to help clients meet their housing and social service needs and have strong time management and paperwork completion skills. Housing Program Coordinator is responsible for all aspects of their programs, including ensuring quality client outcomes, the successful and timely completion of funder-required reports, spending and budget monitoring, and general supervision of staff.

Support program manager in meeting IRCO's Program Management Standards and engaging in continuous learning for program improvement.

Lead strategic planning for housing and supportive services programs

Provide supportive supervision to direct-line staff, ensuring quality service delivery for clients and up-to-date information to staff and community.

Responsible for hiring, conducting performance evaluations, setting wages, stepping in to support as needed, providing course corrections and critical feedback, documenting performance, and taking disciplinary action when necessary.

Monitor program budgets, budget review, writing reports, and contract review. Ensure that all fiscal records and reports pertaining to the program are completed within required time frames

Approve staff timesheets and PTO requests.

Review and approve payment requests from staff for client support.

Review case files from staff for proper case management standards.

Lead staff in monthly meetings for support and guidance in their work.

Engage with staff (landlords or client as needed) and closely monitor program outputs/outcomes to regularly assess programs’ strengths and challenges and utilize continuous quality improvement practices

Coordinate, enter, and update data in IRCO’s Referrals App and Multnomah County’s HMIS data system

Secondary functions include but are not limited to performing other duties related to

Housing and retention of participants, such as housing referrals and finding housing resources.

Supporting housing staff in their day-to-day activities.

Requirements

Bachelor's degree or equivalent in social services, counseling, education or related field.

2-3 years’ experience working in housing programs. Knowledge of HUD regulations and program requirements required

2-4 years’ experience with program management/coordination. Has lived experiences and strong knowledge of immigrant and refugee communities and experience advocating on with these communities

Knowledge of and experience with developers and real estate acquisition preferred

Knowledge of educational, social, and human services, as well as the information and referral system

Knowledge/experience of best practices in social services (i.e. assertive engagement, crisis and critical incident response, etc.)

Strong intercultural communication skills

Ability to use basic office equipment, telephone, copy machine, fax machine, and personal computer

Must possess a valid driver's license with a verification of current auto-insurance and have full use of automobile during work hours

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.