REDCap Administrator 1

The REDCap Administrator 1 is an entry-level role on Yale's REDCap program team, supporting the university's REDCap (Research Electronic Data Capture) platform across its research community. This is the foundational rung of Yale's REDCap admin career ladder — the role is deliberately broad rather than specialized, building the general REDCap administration skill that later work (management, infrastructure/EM development, or Part 11 validation) all grows out of.

The primary focus of this role is end-user support: helping researchers, study coordinators, and project teams use REDCap effectively, troubleshooting issues, and answering questions as they come in. Alongside that, the role is explicitly a learning position — the incumbent is expected to build REDCap expertise on the job, with structured onboarding and mentorship from senior team members, rather than arriving with deep REDCap experience already in hand.

End User Support (primary focus)

Respond to and resolve end-user questions and support tickets related to REDCap functionality, project setup, and day-to-day use

Troubleshoot common issues (survey distribution, data entry, user rights, branching logic, basic reporting) and escalate more complex cases to senior team members

Staff REDCap office hours / help sessions for researchers and study teams

Maintain clear, accurate documentation of common issues and their resolutions

Learning & REDCap Fundamentals

Build working knowledge of REDCap project design and configuration (instruments, events, branching logic, data validation) — understanding how projects are built is what makes it possible to support them well

Complete REDCap administrator training (formal training required within the first months on the job; prior REDCap experience is a plus but not required)

Learn Yale's specific REDCap environment: the four production instances (RC1, RC2, Connect, P11), how they differ, and where to route requests that fall outside this role's scope

Supporting Training & Documentation

Assist with delivering introductory REDCap training sessions and materials under guidance from senior staff

Help keep end-user-facing documentation (FAQs, knowledge base articles) current and accurate

Operations Support

Assist with routine REDCap administrative tasks under supervision (user account support, basic system checks)

Learn the basics of Yale's Part 11–validated environment (P11) and why certain projects require additional rigor

Responsibilities most closely align with what is written above.

Required Skills and Abilities 1.Strong customer-service orientation and communication skills — comfortable explaining technical concepts to non-technical users. 2. Some experience providing end-user technical support in any IT context. 3. Comfortable learning new software systems independently, with support. 4. Strong attention to detail and organizational skills. 5. Ability to work effectively both independently and as part of a small team.

Preferred Skills and Abilities 1. Prior exposure to REDCap. 2. Familiarity with clinical research, human subjects research, or a healthcare/research environment.

3. Basic understanding of databases. 4. Awareness of HIPAA / human-subjects data-handling considerations.

5. Interest in eventually growing into a specialized REDCap path.

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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