paycor
Recreation and Activities Manager
Northgate Resorts
Breaux Bridge, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago
Full Job Posting
- Administrative Duties Assists with the research and identifying of crafts, activities, and events Assists with the planning of themed weekly and daily activities Assists with the ordering and maintaining of an inventory of recreation supplies and equipment Reviews guest feedback with Guest Experience Manager and work to improve the recreation program Completes required reports on a timely basis Schedules staff, monitors payroll, and maintains compliance with a payroll budget Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members Participates in the recruitment process and selection of talent for the recreation and activities department Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Assists with the research and identifying of crafts, activities, and events
- Assists with the planning of themed weekly and daily activities
- Assists with the ordering and maintaining of an inventory of recreation supplies and equipment
- Reviews guest feedback with Guest Experience Manager and work to improve the recreation program
- Completes required reports on a timely basis
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members
- Participates in the recruitment process and selection of talent for the recreation and activities department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Daily Duties Supervises and motivate a team of recreation staff Provides coaching around performance and entertainment/customer engagement skills Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc. Assist with maintaining an accurate event/activity schedule by updating the calendar and CampersApp Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.) Evaluates guest flow and make recommendations to improve operating hours Be visible around the resort and engage with guests Ensure activities and events start on time Creates a fun environment for staff and guests to enjoy their vacations Captures photos of activities and events and upload to Google Drive on time Maintains cleanliness of recreational facilities and equipment Decorates the park to the theme of the week/weekend Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
- Supervises and motivate a team of recreation staff
- Provides coaching around performance and entertainment/customer engagement skills
- Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc.
- Assist with maintaining an accurate event/activity schedule by updating the calendar and CampersApp
- Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand
- Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.)
- Evaluates guest flow and make recommendations to improve operating hours
- Be visible around the resort and engage with guests
- Ensure activities and events start on time
- Creates a fun environment for staff and guests to enjoy their vacations
- Captures photos of activities and events and upload to Google Drive on time
- Maintains cleanliness of recreational facilities and equipment
- Decorates the park to the theme of the week/weekend
- Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
- Other Essential Duties Collaborates with park and home office departments Coordinates and oversee various projects from start to finish Responds to guest inquiries using the company’s service recovery guidelines Utilizes and learns the reservation system for daily planning Participates in other projects and activities as assigned
- Collaborates with park and home office departments
- Coordinates and oversee various projects from start to finish
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learns the reservation system for daily planning
- Participates in other projects and activities as assigned
- Experience in organizing and executing activities or events required
- Customer service, hospitality, or leadership experience preferred
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Able to lift up to 20 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
About Northgate Resorts
Hotels & Resorts2000 employeesFounded 2013
Private outdoor-hospitality operator owning and managing family camping resorts and campgrounds across the United States.
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