Records Technician II - Fire

About the Department

Why the City of Boise?

Position Duties

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed. Processes and maintains paper and electronic fire records in department records and content-management systems. Scans, copies, indexes, uploads, organizes, retrieves and transfers records; maintains accurate metadata and file structures; reviews records for completeness and accuracy; and supports retention, archival, destruction and transfer in accordance with law and department procedures. Protects confidential, restricted and personnel information. Receives, researches, processes and tracks public records requests from internal and external customers. Locates responsive information across systems and prepares records for release, including organizing, reviewing and redacting documents, photos, audio, video and other digital records. Explains applicable procedures, provides timely customer service and refers complex or sensitive issues to higher-level staff. Supports department records compliance and operations by maintaining document libraries, forms, policies, procedures, manuals, governance documents, personnel files and related workflows. Performs quality-control reviews, audits, reports and reconciliations; follows up to obtain missing information; and recommends process improvements. Performs all Records Technician I duties and provides team support and training as needed. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Minimum Qualifications

• Additional Required Knowledge, Experience, And Training Knowledge of: Administrative and office practices and customer service techniques Records management, public records processing and document retention principles Electronic records and content-management systems, indexing, metadata and standard office software Confidentiality requirements for personnel, departmental, restricted and public records Records quality control, data reconciliation and reporting practices Ability to: Perform detailed work accurately, independently and as part of a team Exercise sound judgment, tact, discretion and professionalism while maintaining confidentiality Organize, categorize, research and maintain accurate records across multiple systems Read and apply policies, procedures, retention schedules and public records requirements Compile, review, redact and prepare records for authorized release Communicate effectively and provide responsive service to internal and external customers Prioritize multiple assignments, meet deadlines and identify process improvements Learn department systems, procedures and document workflows Communicate effectively in the English language at a level necessary for efficient job performance Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation. Preferred Knowledge, Experience, And Training Four years of direct experience in records management, document control, public records processing or related administrative work. Experience in a public safety, fire service or law enforcement environment. Familiarity with records retention schedules and public records laws. Experience with electronic content-management or records-management systems. Experience redacting and preparing documents and multimedia records for release.
• Administrative and office practices and customer service techniques
• Records management, public records processing and document retention principles
• Electronic records and content-management systems, indexing, metadata and standard office software
• Confidentiality requirements for personnel, departmental, restricted and public records
• Records quality control, data reconciliation and reporting practices
• Perform detailed work accurately, independently and as part of a team
• Exercise sound judgment, tact, discretion and professionalism while maintaining confidentiality
• Organize, categorize, research and maintain accurate records across multiple systems
• Read and apply policies, procedures, retention schedules and public records requirements
• Compile, review, redact and prepare records for authorized release
• Communicate effectively and provide responsive service to internal and external customers
• Prioritize multiple assignments, meet deadlines and identify process improvements
• Learn department systems, procedures and document workflows
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Other Qualifications

• The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity. Working Environment The work environment will include inside conditions.

Top talent deserves top-notch benefits.

• The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees. Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans. Healthcare: ZERO premium medical coverage option for you and your family Low-cost dental and vision options Post-employment health savings account Retirement and Investment Plans: Required participation in PERSI Base Plan retirement benefits with standard employee and City contribution rates 401(k) or 457b pre-tax investment options with employer match 457b Roth after-tax investment options with no match WellBeing Program: Up to $500 cash per year for participants Alternative transportation incentives Paid Leave – City employees receive generous paid leave: 10 hours of vacation per month, and this increases the longer you stay with the City 12 paid holidays every year 8 hours of sick leave per month 10 weeks Parental Leave Life & Long Term Disability: Basic Life insurance at no cost to you Long Term Disability insurance at no cost to you Other optional benefits : Pre-tax Flexible Spending Accounts Supplemental Life Insurance Supplemental Disability Insurance Tuition reimbursement Free local bus pass Corporate discount programs AFLAC Employee Assistance Program for short-term counseling on work, family, finances, and personal issues Please visit our website for further details mybenefits.cityofboise.org
• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options
• Post-employment health savings account
• Required participation in PERSI Base Plan retirement benefits with standard employee and City contribution rates
• 401(k) or 457b pre-tax investment options with employer match
• 457b Roth after-tax investment options with no match
• Up to $500 cash per year for participants
• Alternative transportation incentives
• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave
• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you
• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues

Supplemental Questions