Receptionist

Job Summary

Key Responsibilities (Financial)

• Ensure responsibilities are fulfilled in a cost effective manner

Key Responsibilities (Customer Focus)

• Ensure that all callers and customers are taken care of and that a good business image is given to the public
• Listen to internal/external customers’ requests, answer questions and provide telephone information

Key Responsibilities (Internal Business Process)

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department
• Determine callers’ requirements (extension desired information requested, etc.) and transfer call
• Retrieves messages from voice mail and forwards to appropriate personnel
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Answers questions about organization and provides callers with address, directions, and other information.
• Receives, sorts, and routes mail; maintains and routes publications.
• Monitors visitor access and issues passes when required
• As required, takes and relays messages
• Schedule meetings and conference rooms
• Keep records of calls placed and received
• Perform clerical duties such as typing, proofreading, and sorting mail
• Ensure reception area is tidy
• Use computer systems to enter data or process information
• Implement corporate policies and procedures

Key Responsibilities (Learning & Growth)

• Attend periodic training to further develop relevant skills

Qualification, Technical Skills and Competencies

• High School Degree
• Good organizational skills
• Good communication and interpersonal skills
• Strong attention to details
• Good time management skills
• Proficiency in spoken and written Arabic and English

Overall Experience Required to Execute this Role

Skills

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